How do I book an appointment?

You can ring or text us on 07543 597707, Email us, Direct message on Facebook Messenger or pop in to the salon. 

Alternatively you can fill in our new customer form and click Accept once you are done, and we will contact you as soon as possible.

We will require a non refundable deposit of £20. The deposit is held against your booking as credit towards the appointment, If cancellation is made with more than 48 hours notice, the deposit is refunded or forwarded to the new appointment time, If cancellation is made with less than 48 hours notice or do not sow the deposit is forfeited as a late cancellation/no show fee.

What happens next?

Make sure you write down your appointment day and time, or even better put an alarm on your phone. Although we send a  reminder 3 days before your appointment date, you should not relate on this. It is your responsability to remember your appointment and turn up on time.

Give your dog a walk before your appointment and give them a chance to "go to the toilet".

On arrival, ring the bell and we will meet you at the gate. We will greet you and your dog, and discuss style, collection, etc. 

You will leave your dog with us and we will give you a call when is nearly ready, depending on what she/he is having, age, coat condition, behaviour etc, it could be anywhere between 1 and 4 hours. We can give you an estimate but it is unlikely to be accurate as so many things depend on it. Don't panic, we won't forget to ring you!

On collection we will give you any feedback about your dog's behaviour if required (or if we find it really necessary). We have an honesty policy and we won't lie to you about anything, so you can rest assure that we will tell you the truth about everything (good or bad, so please don't be offended if we tell you Scruffy was very naughty today, we think you really need to know how your dog reacts to certain things so hopefully we can all work towards fixing it and avoid any possible upsetting or accidents in the future)

What is the best age to start having my dog groomed?

 As soon as your puppy has had it's vaccinations it should come into the salon for an introduction just to get used to the sights and sounds, the earlier your dog experiences being groomed the more they will enjoy it in later life. Grooming should start with the owner ASAP this will allow the dog to see grooming as part of everyday life, please ask us for advice on the correct tools for your breed of dog as using the wrong equipment can hurt and frighten them causing problems for future grooming and clipping

The most frequent question we get when we answer the telephone is, "How much will it cost to groom my dog please?"

It's a question that always makes me smile, for it really has many answers.

Just how can you quote for a dog you haven't seen, when even within the breed it can vary by + or - 10Kg? When the coat could be silky and fine, well maintained and professionally groomed on a regular basis, or thick, coarse, packed, matted, flea-ridden and filthy?

You can visit our Services & Prices page as a guide, although there is many things that might alter this prices.

We don't claim to be cheapest, but we are very good at what we do.  "A good groom is never cheap and a cheap groom is never good."

Factors that will affect the price of your groom in any salon are:

• ​The size of dog
• Length of its coat (now) and the length of its coat when its finished
• How long it has been since it was last combed (not brushed) right through to the skin
• When its last bath was
• How "nice" your dog is, whether it stands still and loves being groomed or whether it s extremely reactive to things
• The dog's age, physical disabilities and weight. A skeletal hound is as difficult to clip as an obese dog with rolls of fat.

Some of the questions I ask myself are:

• How many shampoos will this dog need and how much shampoo will I need each time?
• Will I need to use detangling or dematting products too?
• How long will it take to bath this dog?
• How much water will it take?
• How long will it take to dry?
• What style is this dog in?
• Has it grown out (will I have to restyle from scratch or can I follow the existing pattern)?
• What sort of temperament does this dog have? Will it be jumping around on the table and require training or has it already been trained to stand still?
• Is it worth my while investing my time in training this dog - will it be coming back regularly?
• When was this dog last groomed and by whom?
• How much grooming goes on at home? Will this dog's skin be sensitive because its not brushed much in between visits?

So you see, we're not being elusive when we ask you to bring your dog in so we can give you an accurate assessment. And please, don't be offended if we can't give you an accurate quote over the phone.

Each and every groom includes

• Nails
• As many shampoos as is required to get your furbaby squeaky clean
• Drying 
• Thorough ear cleaning.
• Clipping of sanitary areas and pads (if necessary)

 How often should I groom my dog at home?

Grooming on a daily basis would be great, however it is dependent on the breed for example a Lhasa in full coat would need grooming every day but a Labrador could be done weekly. Please ask us for guidance to suit your dog.

How often should my dog be professionally groomed/clipped?

This depends on so many factors: breed, coat style, life style, home maintenance..

All dogs, regardless of breed or coat type, benefit from a visit to a groomer every 4 to 12 weeks, depending on the breed of your dog and type of clip required. In the summer months their coats harbour pollen, grass seeds and mites. In the Winter they live in centrally heated houses which dries out their skin and coat. Just as people need regularly deep grooming, so do dogs.

Most breeds should come for grooming every 6 weeks or so but poodles and bichons (and their crosses) should be every 4 – 5 weeks in order to stop their coats from becoming too knotty. We are happy to do a discount price for you to bring your pet in between clips just for a bath and brush out, to prevent matting under their armpits and legs. Especially if he / she will not let you groom them and you want their feathering left longer.

 Can you trim my dog without giving it a bath?

 The dogs coat must be scrupulously clean, dead hair needes to be removed by prepping and brushing to get a good finish so we must bath the dogs ourselves to ensure your dog looks it's best after grooming. Also trimming a dirty coat damages our equipment & creates a higher risk of skin issues, therefore we would have to charge a higher price to groom the dog without a bath.

 Can you wash my dog in our own shampoo?

If your dog is on a medicated or prescription shampoo we are happy to use this for your dogs groom, however human shampoo is not designed for dogs as we have different Ph, and will strip the natural oils from his/her coat. All our shampoos and conditioners are top quality, designed especially for dogs, contain no chemicals or nasty ingredients. They are suitable for all skin types, even those with sensitive or skin conditions, so we are happier using them. But don't hesitate to contact us should you have any queries about this.

Can I stay with my dog when being groomed?

 Although we understand the owner’s desire to stay with their pets, we strongly advise against it. Instead of acting as a calming agent, the owner’s presence can actually agitate the pet. It can be distracting for the Groomer and for the dog, causing accidents. It makes the groomer’s job very difficult, if not impossible, if your pet is constantly trying to get to you. It might be difficult to believe, but the pets usually become more calm and cooperative once the owner leaves.

 What If my dog will not allow you to wash and clip him/her?

In these very rare cases we will suggest a plan of action for the owner depending on the problem.

 Will you clip my dog how I want him/her to look?

 Of course! We are happy to trim your dog to your requirements whether that is a traditonal trim or a total clip off, however we cannot work miracles and if your dog is matted we may have to do a different trim to make your dog comfortable.

How long will you keep my dog for?

Our appointment system works to groom our customers dog's to a high standard, whilst minimising the time your dog is in the salon and providing a stress free environment.

We generally take a minimum of 2 hours to groom most dogs. However, depending on what type of groom your dog is having, breed, size, coat type health, coat condition and temperament, it could be between 1 and 4 hours. 

Every groom requires that the dog is bathed, and dried, brushed and combed before we can start weaving our magic. From bath to bone dry and ready to groom takes about an hour (sometimes even more). Creative magic after that (carding, scissoring, clipping, de-shedding etc) anywhere between 30 minutes and 2 hours. BE PATIENT.  

Some dogs need extra time or breaks, so sometimes it might take a bit longer than previous times. We will go to every dog's pace, as we don't want to push them too far and we like to do things properly. So if you want fast and furious, this is not the salon for you.

We will ring or text our clients when their dog is nearly finished, so your dog will be finished just before and wont have to wait impatiently. 

Can you de-matt my dog?

We do not de-matt dogs as we feel that this can be uncomfortable and stressful for dogs who are not used to being handled so intimately, this can also be very time consuming. However we will remove knots depending on the severity during the grooming process. There could be an additional charge for this.

The animal welfare act stipulates it is an offense to cause animals pain or discomfort and we reserve the right to remove coat if we feel this is the case.

My dog doesn't like to be groomed. How will you get him to be still?

We use our experience and training to enable us to deal with all behaviours. We also might use restraints to keep your dog safe while he is on the grooming table, to avoid them from falling from it.

I am unable to keep my appointment, what do I do?

Please call us to cancel and/or re-schedule as soon as you know that you won't be able to keep the appointment. We require 48 hours notice to allow us to fill the appointment time.

Working on an appointment basis means we can only groom so many dogs a day. When you book an appointment, we reserve the space ONLY for your dog (usually 2 hours), so that we can groom him/her to the standard you deserve.

Due to customers not calling to cancel /reschedule we have found it necessary to charge a £20 fee per dog for all missed appointments less than 48 hrs notice. This wastes our time and makes it impossible to fill the unused appointment. 

We are a small business and this affect us immensely, loosing earnings if not fore-warned. This fee must be paid prior you can book a new appointment.

Do I need to have my dog groomed in the winter months?

For some reason people think their pets do not need grooming during the winter months as they will be too cold! This is a misconception, if you think about it if your pet becomes knotted and matted they will retain water making your pet even colder and staying wetter for much longer. So keeping your pet well groomed through out the winter will not only keep them feeling and looking great but you will not have that wet "doggy" smell or heavy muddy paws and coats!

To respect and avoid the spread of fleas to the rest of our customers, we do NOT groom dogs with flea infestations. If your dog has fleas you will have to treat them at home/vets prior coming to our salon. Please be aware that the majority of fleas live in the dog's environment (house, car, etc), and the rest 5% on the dog. So you NEED to treat the environment as well as your dog and other pets, otherwise it will NOT WORK. Once your dog is free of fleas, you are welcome to book an appointment with us.

If you suspect that your dog has one or two fleas, please let us know before your appointment so that we can deal with the problem adequately. If  you don't tell us and we find that your dog has fleas, be prepared to pick up the defestation bill for the entire salon and every dog within it that day.

** IF YOU TREAT YOUR DOG FOR FLEAS PLEASE WAIT 2 WEEKS BEFORE YOU BRING THEM TO US **

Here is why:

All of the spot-on flea treatments (Advocate, Frontline etc) contain pretty nasty toxins. If you read through the microscopic bumph in the packaging it will say somewhere something like, "don't touch your dog for 48 hours after treatment". In actual fact, the product is still at a dangerous level for intensive handling for about 2 weeks. But you don't do intensive handling, so they reckon that's OK. We, however, DO DO intensive handling and if every dog that comes in has been treated within the last 2 weeks we're getting 6 to 8 HOURS of exposure every day, week on week, year on year which is building up like a ticking time bomb in our systems. (Remember, asbestos was once deemed safe.) Therefore we would therefore politely insist that you treat your dog no less than 2 weeks before it comes in. That's if you must treat it at all. After all, how many of you treat your kids with Hedrin once a month just *in case* they get head lice?? When you get home, leave the dog a good 7 days before you stick the stuff back on (if you must). We've just washed away all the sebum that is required to spread it around the dog's body so you could risk a NASTY CHEMICAL BURN if you reapply before that time (that's in the microscopic bumph somewhere too).

Vaccines shed into the environment via your dog's faeces. After your dog has been vaccinated, this will happen for virulently for at least two weeks. Because of this, we would prefer that you do NOT bring your dog to the grooming salon during this period. (To be kind to everyone else, you might just want to keep them at home for this period too). We groom very young puppies and older dogs who do not need / may not survive this unnecessary onslaught.

Data Protection

In Line with the new GDPR regulations which came in to force 25th May 2018. We do not share or sell your data with anyone. Information held is solely for Pawfect Style use.

We do not permit copying or sharing by our staff and actively monitor for any potential breaches

Dog grooming records will be kept for as long as you and/or your dog(s) are groomed at Pawfect Style Grooming SPA. Once you/your dog(s) leave you/your dog(s) data will be removed from the database.

We process personal information to enable us to provide a Pet Grooming Service; promote our services and goods; maintain our accounts and records; support and manage our employees; the use of CCTV systems for crime prevention.

You can opt out of receiving anything from us at any time by following the instructions on the particular form of contact you wish to be unsubscribed from i.e. emails or text messages (however,  please be aware you wont receive appointment reminders either!)

Where do we get data from?

When given over the phone or by email, your/your dog(s) data is manually inputted onto the Savvy Pet Spa password protected database. Our mainstream suppliers have appropriate security standards. These include Savvy Pet Spa, Facebook, Instagram.

We never sell data we hold. Your information is held in the strictest confidence. Our staff are aware that confidentiality is paramount and any sharing of data is a breach of data regulations. It is your responsibility to ensure that we hold the correct details for you/your dog(s) and keep us updated of any changes to contact information or health details.

Who the information is processed about

• clients
• staff
• professional experts and consultants
• suppliers
• service providers
• complainants; enquirers
• offenders and suspected offenders
• individuals captured by CCTV images

Our Mobile phone

Your name, dogs name and your contact number are also entered into our mobile together with your dogs picture, so we are able to communicate with you about appointments, and to advise you when your dog is ready for collection, etc. No other details are held on our mobile phone. Our mobile phone is protected by a password and only the staff has access to it.

Photographs

Occasionally we take photographs of your dogs, this could be for a number of reasons, but mainly for internal use and for use on social media and our website. Any images taken will be copyright of Pawfect Style.

Close Circuit TV

CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.

Visitors to our website

When someone visits www.pawfectstyle.com, we use analytics (a third party service) to collect standard internet log information and the details of visitor behaviours on our website. This is done to help us develop as a business (as we can see what areas of our website our visitors spend the most time on). This information is processed in a way which does not identify anyone. We do not make, and do not allow to make any attempt to find out the identities of those visiting our website. If we do wish to identify visitors on our website, we will be transparent in doing so. If we have forms seeking personal information then we will make our intentions clear as to what we will do with your personal information. More information about our website can be found on our website disclaimer; this is located on our website.

Security and Performance

We use a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to our website.

People who contact us via social media

If you send us a private or direct message via social media the message will be stored by us for twelve months. It will not be shared with any other organisations. You can request for this information to be deleted at any time.

People who call us

When you call us we might collect Calling Line Identification (CLI) information. We use this information to help improve our efficiency and effectiveness. We do not retain information from the calls for longer than required or record inbound or outbound phone calls without your consent.

People who email us

We use virus and endpoint protection to protect email traffic. We ensure emails are scanned upon receipt and when we send them out.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send to us within the bounds of the law.

Your rights

Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. You can get into contact with us at any time to get clarity on what data we hold and how we process your data.