TERMS & CONDITIONS:

      TERMS & CONDITIONS

GENERAL:


You, the owner or responsible person, consent Pawfect Style Dog Grooming will provide a grooming service to your pet. The style will be agreed verbally, depending on the pets coat condition, age, lifestyle etc. Our first concern is your pet's welfare.

You confirm your pet is fit and healthy and all details provided are correct. You agree that the groomer will not be held liable or responsible for irritation, abrasion, patchiness or hair loss due to any pre-existing skin conditions or as a result of the process of grooming, de-matting, thinning, stripping or shaving or any other mishap caused by your non-disclosure of your pet’s medical

condition or behaviour

If you are not 100% satisfied with your pet's groom you must notify us before leaving the premises, so that we can do whatever we can to resolve the issue.

PAYMENT:

You agree to pay before or on collection of the dog for the grooming service provided. Estimates are based on an average dog of the breed or type, but some pets will require extensive extra work and this will be charged accordingly. Payment methods are currently cash, card or bank transfer.

MATTED DOGS:

In the event it is deemed necessary, you consent to humane matting release in compliance with The Animal Welfare Act 2007 (No Pet will be subject to stress or discomfort). Matted dogs will incur extra fees (between £5 and £20), as it takes longer and it damages our equipment

BEHAVIOUR:

You agree to inform if your pet has bitten or has aggressive tendencies. Pawfect Style reserve the right to muzzle your dog or refuse/stop to groom it if represents a danger to their staff or other dogs in the salon. However the full start price will still be charged because at that point we cannot fill your appointment.

PHOTOGRAPHY:

For purposes of marketing and promoting, Pawfect Style will take photos of dogs being groomed to demonstrate services and quality of work carried out. These photographs may be used on the website and social media sites. You the customer agree to this unless you inform us otherwise. Any images taken will be copyright of Pawfect Style.

PARASITES:

If you are aware that your pet has fleas, ticks or any parasites please let us know when you book your appointment. We will try to book your dog on a quiet day or last appointment on the day, so that other dogs don't get infested too. Any pets with a flea infestation might be turned away or will be charged an additional fee of £10 to cover the cost of flea treating your pet, our salon, time and extra clean up to insure no fleas are active in our premises.

VET TREATMENT:

In the event of a medical emergency arising during grooming, you consent to emergency veterinary treatment.

In the event veterinary advice is deemed necessary, you agree to initiate this within 24 hrs of your dog’s groom.

Unfortunately, emptying anal glands are now deemed as a veterinary procedure and therefore we are now prevented from performing this service.

DEPOSITS, NO SHOW'S & LATE CANCELLATIONS:

No show's, last minute cancellations (less than 48hrs) or late arrivals will be subject to a £20 fee per pet. We reserve the right to refuse your custom should you be a continuous offender.

We require a £20 deposit per dog for new customers when the appointment is booked with us. The deposit is held against your booking as credit towards that appointment. If cancellation is made with more than 48 hours notice, the deposit is refunded or forwarded to the new appointment time. If cancellation is made with less than 48 hours notice, the deposit is forfeited as a late cancellation fee. If you simply do not show up to a booked appointment, the deposit is forfeited as a no show fee. You will not be able to make any future appointments without payment in full at the time of booking.

Although we would love to, we do not have the space or time to provide a doggy-daycare service. Please collect your dog at the agreed time or within 30 minutes from our phone call. Otherwise you might be charged a fee of (£5 every half an hour)

DATA PROTECTION:

In Line with the new GDPR regulations which came in to force 25th May 2018. We do not share or sell your data with anyone. Information held is solely for Pawfect Style use.

You agree to the Terms and Conditions, note that these may change

from time to time and that it is your responsibility to keep abreast of such changes​


THESE POINTS ARE IMPORTANT.

WE LIKE A HAPPY RELATIONSHIP WITH OUR CUSTOMERS AND DON’T WANT ANY CONFUSION.

WE ARE HAPPIEST WHEN WE DON’T HAVE TO APPLY ANY EXTRA CHARGES FOR ANY OF THE ABOVE,

BUT THEY ARE THERE FOR A VERY GOOD REASON.

Dog Grooming SPA